Returns and refunds

Anything marked [OWNER TO CONFIRM] is still waiting for the business to decide it, and is not a commitment until it does.

We want your purchase to be clear and easy.

Damaged product or pack

If your pack arrives damaged, please contact us within 5 days of delivery and send:

• your order number
• photos of the pack
• photos of the product
• a description of the problem

Wrong product received

If you receive a product different from your order, contact us on WhatsApp +60 18-201 8065 or at info@nutratechacacia.com and our team will help you.

Change of mind

[OWNER TO CONFIRM: the company policy on returning unopened food products for a change of mind, and who pays the return postage]

Note: opened food products should not be returned unless the applicable law requires it or our team has agreed to it.

How to start a return

From your order page in your account, or from the Returns page with your order number and email address. Add the photos and a description, and please do not send anything back before we reply.

Refunds

Approved refunds go back to the original payment method within [OWNER TO CONFIRM: number of working days] of our approval. Your bank may take a few more days to show it.

Wholesale orders

Wholesale orders are covered by the terms agreed in writing for that order.